The Top 9 Outages That Made Headlines in Q2 2016

Jul 11, 2016 Posted by

This quarter’s outages not only affected entertainment services such as Apple, HBO Now, and Spotify, but they also impacted vital business applications such as Salesforce and Slack. Check out the top 9 downtime stories from Q2 2016.

Outraged users around the globe turned to social media again this quarter to vent their frustration about websites and services that were down. The more adored your site, the greater the fury. So while companies such as Salesforce, HBO, and Apple lick their wounds from recent outages, they can ease the pain by remembering how essential their services have become to millions of users. And then they should probably look into upgrading their IT disaster recovery plans as well.

1. Instagram Restored After Brief Worldwide Outage Sends Users Into Frenzy

When: April 1
Duration: 1 hour
What Happened: Instagram’s app and website went down on April 1, sending users into a frenzy. People began reporting the issue around 3 a.m. and it affected users around the world. At first it appeared to be an internet connection issue with the “cannot refresh page” icon showing up. But as people continued to press the refresh button, nothing showed up. A massive outcry about the Instagram outage took over the Twittersphere.

2. LinkedIn Goes Down for Some Users Wednesday

When: April 6
Duration: 1 hour
What Happened: LinkedIn was down for some users on April 6, the second outage in a month. DownDetector.com, which tracks website outages, had received more than 2,000 complaints from LinkedIn users. A live map showed complaints from throughout the U.S., in the United Kingdom and Netherlands.

3. Barclays.net Still Trying to Catch Up After Outage

When: April 29
Duration: 4 days
What Happened: Business banking problems began on Friday and although Barclays reported its systems were recovering after disgruntled customers complained, the problems continued into Saturday, Sunday and then Monday. The outage meant businesses were unable to process payments to and from customers and suppliers before and over the long weekend, while staff had to wait to be paid in some cases.

4. Salesforce’s Recent Outage Could Cost the Company $20 Million

When: May 10
Duration: 20 hours
What Happened: The outage occurred as a result of a server bug in the North America region. Salesforce customers were not able to access the cloud software for hours, and it caused the company to lose a chunk of customer data as a result of it. According to financial services firm D.A. Davidson, “Depending on Salesforce’s response and affected customers’ service level agreements, we estimate this outage could impact current quarter revenue guidance by ~$20 million.”

5. Snapchat Down: Popular App Experiences Widespread Outage

When: May 30
Duration: 1 hour
What Happened: The outage began just before 5 p.m. ET on Monday when users began reporting intermittent problems with the app. “Could not connect. Please check your connection and try again,” said an error message received by a Snapchat user. A short time later, the company confirmed that it was experiencing an outage. “Some Snapchatters are having issues with the app. We’re looking into it!”, the app said on its official Twitter account, providing no further details about the cause.

6. Apple Internet Services Suffer Wide Outage, iCloud, App Stores, Apple TV, iTunes, Others Down

When: June 2
Duration: 9 hours
What Happened: Apple’s internet services experienced trouble for the second time in as many days as customers reported outages affecting the iOS and Mac App Stores, iCloud, iTunes and Apple TV. Apple acknowledged the issue on its system status webpage, initially noting “some users” were impacted by a downtime to App Store, iTunes in the Cloud, Apple TV and Volume Purchasing Program services starting at around 12:45 p.m. PT. An update added a slew of iCloud and iCloud-related products to the list of nonfunctioning services.

7. Slack Is Down, So Enjoy Your Three-Day Weekend

When: June 10
Duration: 2 hours
What Happened: Chat and collaboration app Slack experienced serious outages on June 10. The Slack service team reported during the outage: “Slack’s web servers are being overwhelmed at the moment and we’re working to restore full capacity and get everyone back to using Slack. API requests may respond in error and chat may behave quite slowly in the meantime.”

8. HBO Now Crashes From ‘Game Of Thrones’ “Battle Of The Bastards’ Overload

When: June 19
Duration: 1 hour
What Happened: “Battle of the Bastards” might have been the biggest event of Game of Thrones‘ sixth season, but for many fans it was something they had to read about on Twitter, as HBO’s streaming app HBO Now went down for a sizable number of viewers just as the episode became available to watch. The outage appears to have been caused by overwhelming demand on the app, which launched in April, 2015 and costs $14.99 per month for access to HBO’s shows without a cable subscription, as fans swarmed to watch tonight’s Game of Thrones, a heavily promoted episode that promised (and I’ll admit, delivered) a series-changing sequence of events. Between 9 PM and 10 PM Eastern, more than 15,000 people reported inability to connect to the app,

9. Spotify Down: Music Streaming Service Not Working Following Major Global Outage

When: June 22
Duration: 1 hour
What Happened: Music streaming service Spotify is down across the globe, leaving millions of users without access to their favourite tunes. The service saw downtime in the UK and US, but reports of outages were also submitted from across Europe, ranging from France to Latvia. The reason for the outage is unclear, but issues began being reported around 9:45 a.m. EDT and although it seems to have been solved in some areas, continues in many territories.

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