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Sep 27, 2017
SalesUSA

Solution Engineer

About

Reporting to the EVP WW Sales, the Solution Engineer (SE) is a technical pre-sales role, where prime activities fall into two areas. The SE must be able to assist Account Executives by addressing the technical questions that occur during the pre-sales phase. Such questions may be related to either the CloudEndure product/architecture, or to the infrastructure platforms that are the source and destination for the customer’s activity. In addition, the SE will own the primary technical responsibility to initiate, support, and manage the customer’s engagement in a proof-of-concept. Specifically, this will be confirmation of fit for purpose, creation of test license, support for installation and ongoing use, and collection of KPI’=s to determine success or failure against customer’s success criteria. In rare cases, the SE may also be the first port of call for customers with rudimentary questions immediately within their go-live period

Responsibilities

  • Technical support for prospect questions throughout the prospect sales cycle
  • Guide and support prospects through the proof-of-concept
  • Be an interface to product management and serve as a customer advocate for product enhancements
  • Help transition, if relevant, new customers over to the support team

Requirements

  • At least 3 years of experience in an SE role
  • Demonstrable success in a technological Independent Software Vendor company
  • Articulate, confident, self-aware, and personable
  • Excellent written and verbal communication skills in English
  • Experience in cloud operations in at least AWS, GCP, or Azure
  • Familiarity with scripting languages such as Python and Bash
  • Willingness for some travel within North America if relevant

Job Location

Boston, MA

To Apply: Submit your resume to [email protected]