As a public cloud and colocation data center provider for top enterprise companies and government institutions, MedOne stays at the forefront of IT market trends and best practices for high availability. Realizing that its customers would benefit from reliable Disaster Recovery as a Service (DRaaS) that could be rightsized to each organization’s unique environment, MedOne set out to partner with a solution provider to power their new offering. MedOne tested various tools on the market and determined that the multi-tier CloudEndure IT Resilience Suite for the Hybrid Cloud solution provided the ultimate flexibility to support all of MedOne’s customer environments. MedOne customers now have an opportunity to adopt a disaster recovery (DR) solution that will simplify their business continuity processes, while also saving resources.
MedOne is a pioneer in providing enterprise-grade data center technology and international communication infrastructure solutions. The company maintains three subterranean data centers covering 180,000 square feet. Its hosting and colocation data centers provide enterprise organizations with production sites, as well as infrastructure for backup and disaster recovery. In partnership with Dimension Data, MedOne also provides the MedOneCloud service, which is a local public cloud platform. Since its customers include Israel’s largest financial institutions, insurance agencies, healthcare providers, government offices, and technology companies, MedOne is committed to adhering to strict SLAs (including five-nine business continuity) as well as complying with international financial, data security, and HIPAA regulations.
The enterprise organizations using MedOne’s public cloud and colocation centers have to balance achieving their business goals with ensuring secure data handling and IT resilience. Organizations with large amounts of customer data, such as credit, banking, and insurance institutions, require exceptional business continuity but cannot allow IT to become the overriding focus of their energies or resources. MedOne identified this as a common challenge among its customers, and noted that many have partial or inadequate DR solutions as a result.
Gil Shany, CTO at MedOne, described the prevalent need among MedOne customers for a reliable DR solution provider that will bring them peace of mind: “Our customers want a disaster recovery solution that can keep up with their rapidly changing production environments. They also want to simplify the process and make it less expensive. They’ve seen what low-quality solutions look like, so they know they need something better to secure their data.”
In order to meet this market demand, MedOne determined it was time to expand its service offerings to become a DRaaS provider. The right partner to power this offering would need to provide a DR solution that could meet its enterprise customers’ unique IT requirements at a reasonable cost. Shany explained, “MedOne needed a solution that could support the widest range of source platforms possible: virtual, physical, Hyper-V, VMware, any other hypervisors used by our customers, as well as our public cloud.” The wide variation in MedOne’s customer environments meant that MedOne’s DRaaS offering had to be exceedingly flexible regarding support of source infrastructure. The offering’s DR target is the MedOneCloud, which is built on VMware vCenter infrastructure.
MedOne knew that the DR solution it chose had to reinforce its customers’ confidence in the company, as well as maintain its strong reputation in the market. Shany stated, “We needed a solution that would be easy to manage and reliable, since everything we introduce to the market is of high quality. When we offer a service to our customers, they know it will be something they can trust.”
Additional criteria for a potential DR solution partner included reliably meeting common enterprise company DR requirements, such as near-zero Recovery Point Objectives (RPOs) and Recovery Time Objectives (RTOs), minimal data loss, secure data encryption, and easy testability for running DR drills.
MedOne ran tests and POCs with several solution providers, but found that most providers were able to meet only a fraction of its requirements. The POC process included testing a range of source infrastructure, operating systems, databases, and applications. “We found that some of the features we required were offered by some providers, and other features were available with other providers. Only CloudEndure was able to provide all of the functionality we required — in particular the maximum flexibility to support different source platforms,” explained Shany. He added that, “We were looking to partner with a company that would engage and work with us, and understand that we are providing a great service to a common customer. This was a key element in choosing to partner with CloudEndure.”
The knowledge that CloudEndure’s support team would be available for any questions or issues that might arise gave MedOne further assurance that their service offering would meet their customers’ expectations.
After creating its CloudEndure-powered DRaaS offering, MedOne began to offer this reliable, enterprise-grade DR solution to its customers. Within a month of partnering with CloudEndure, one of MedOne’s large enterprise customers had already completed a successful POC. When asked how MedOne customers have responded to the new DRaaS offering, Shany stated, “Our customers are happy, and customer satisfaction is vital to our business.” MedOne foresees many additional customers following suit to avoid downtime and protect substantial quantities of their sensitive data from being lost due to ransomware or natural disasters.